What two-way texting covers
Two-way texting means customers can text your business number and you can text them back, with the conversation saved in one shared place. It replaces texting from a personal phone, where the thread leaves with the employee.
- One business numberCustomers save one number for your company.
- One inboxTexts, web chats, missed calls and review replies together.
- Contact historyEvery thread is stored under the customer in the CRM.
- Mobile appRead and reply from the field.
- Team messagingOn the Team plan, the office and the crew work the same inbox.
- Text credits included1,000 on Solo and Silver Essentials, 2,000 on Team.
How a text thread runs
A customer texts or you do
From the contact record, the inbox or the app.
The thread is saved
Under that customer, with calls and earlier messages.
Anyone on the team can pick it up
No more "who was texting with her?"
It stays with the business
The history is there next year, whoever is on staff.
What does two-way texting cost?
two-way texting is included in every LeadGen plan, starting with Solo at $59 a month. There is no separate charge for the feature. What changes from plan to plan is how much room you have.
| What affects the price | Why it matters |
|---|---|
| Contacts | Up to 2,000 on Solo, 5,000 on Silver Essentials, unlimited on Team. |
| Team members | One on Solo, up to 3 on Silver Essentials. |
| Text credits | 1,000 SMS credits on Solo and Silver Essentials, 2,000 on Team. Extra credits can be bought. |
| Who runs it | You, or us on the Hands Off plan at $197 a month. |
Why shouldn't a contractor text customers from a personal phone?
It works until it doesn't. The thread lives on one person's phone, so nobody else can see what was promised. When that person is off, sick or gone, the conversation goes with them.
A business number fixes the ownership. Customers reply to the company, the office can see what the tech said, and the thread sits next to the missed call and the review request for the same job.
Only text people who gave you their number and agreed to hear from you, and stop when they ask you to.
Keep it useful
Texts customers are glad to get
- On the way"We're 20 minutes out."
- Estimate sent"Your estimate is in your email. Any questions?"
- Following up"Checking in on the quote from last week."
- Job done"All finished. Thanks for having us."
Two-Way Texting questions
What is business text messaging?
How many texts are included?
Can more than one person answer texts?
Are texts connected to missed calls and web chat?
Start texting from a business number
Send your name and phone number, then tell us your trade and the plan you're looking at. We'll get in touch about setting up your account.