What review management covers
Review management is the routine of asking customers for reviews, watching what gets posted and answering it. Done by hand it gets skipped on busy weeks. LeadGen makes the ask a single click, or a scheduled step that runs without you.
- One-click review requestsSend the ask as you leave the job.
- Scheduled requestsOr let it go out automatically.
- Direct link to the review formThe customer taps once and starts typing.
- One dashboardReviews from more than one platform in one view.
- Replies from your phoneAnswer reviews from the inbox in the mobile app.
- Review widgetShow your reviews on your own website.
- NotificationsKnow when a new review is posted.
How a review request goes out
Finish the job
The customer is already in your contact list.
Send the request
One click, or a scheduled message, sends a text with your review link.
The customer posts
The link opens the review form directly.
You reply
The new review shows in your dashboard, and you answer it from the inbox.
What does review management cost?
review management is included in every LeadGen plan, starting with Solo at $59 a month. There is no separate charge for the feature. What changes from plan to plan is how much room you have.
| What affects the price | Why it matters |
|---|---|
| Contacts | Up to 2,000 on Solo, 5,000 on Silver Essentials, unlimited on Team. |
| Team members | One on Solo, up to 3 on Silver Essentials. |
| Text credits | 1,000 SMS credits on Solo and Silver Essentials, 2,000 on Team. Extra credits can be bought. |
| Who runs it | You, or us on the Hands Off plan at $197 a month. |
Do Google reviews help a contractor rank?
Google's own guidance says more reviews and positive ratings can improve a business's local ranking. It lists three things behind local results: relevance, distance and prominence. Reviews count toward prominence, and they're the part of it you can work on every week.
Google also says that replying to reviews shows you value customer feedback. That's why the reply box sits in the same inbox as your texts. A short thank-you on a good review and a calm, specific answer on a bad one both get read by the next person deciding who to call.
Rules worth keeping
When to ask for a review
- Right after the jobWhile the result is in front of them.
- After a thank-youA customer who just said thanks will usually say it in public too.
- Once more, laterOne reminder a few days on is enough.
Review Management questions
What is review management software?
How do I ask a customer for a review?
Can I reply to reviews from my phone?
Is review management included in the Solo plan?
Start asking every customer for a review
Send your name and phone number, then tell us your trade and the plan you're looking at. We'll get in touch about setting up your account.