What missed-call text-back does
Missed-call text-back is an automatic text message sent to someone whose call you didn't answer. Instead of a voicemail greeting and silence, the caller gets a message from your number and a way to reply. You pick the wording.
- Automatic text to missed callersSent from your business number, in your words.
- Answers to common questionsHours, service area, how to book: sent by text.
- Voicemail transcriptsRead the voicemail, or play the audio, in the inbox.
- Caller historySee earlier calls and texts before you reply.
- Custom greetingOne voicemail greeting for every missed call.
- Mobile notificationsA notification for each call and text in the app.
How a missed call turns into a conversation
The call goes unanswered
You're on a job, on another call or closed for the day.
A text goes out
LeadGen sends your message to the caller's phone.
They reply
The caller answers by text and tells you what they need.
You pick it up
The thread is waiting in your inbox with the caller's history.
What does missed-call text-back cost?
missed-call text-back is included in every LeadGen plan, starting with Solo at $59 a month. There is no separate charge for the feature. What changes from plan to plan is how much room you have.
| What affects the price | Why it matters |
|---|---|
| Contacts | Up to 2,000 on Solo, 5,000 on Silver Essentials, unlimited on Team. |
| Team members | One on Solo, up to 3 on Silver Essentials. |
| Text credits | 1,000 SMS credits on Solo and Silver Essentials, 2,000 on Team. Extra credits can be bought. |
| Who runs it | You, or us on the Hands Off plan at $197 a month. |
Why not just let it go to voicemail?
A voicemail asks the caller to wait for you. A text gives them something to answer right now. Someone with a leak or a dead furnace is working down a list of companies, and the first one to respond usually gets to talk about the job.
A text also keeps working after hours. The caller can reply at 9 p.m., and the thread is there when you open the app in the morning, next to their number and any earlier calls.
Where it earns its keep
Good first messages to send
- Sorry we missed you. We're on a job. What can we help with?
- Thanks for calling. Text us the address and what's going on, and we'll get back to you.
- We're with a customer right now. Is this about a new job or one we're already working on?
Keep it short and ask one question. The goal is a reply, not a brochure.
Missed-Call Text-Back questions
What is missed-call text-back?
Which LeadGen plans include missed-call text-back?
Can I change what the text says?
Where do the replies go?
Turn on missed-call text-back
Send your name and phone number, then tell us your trade and the plan you're looking at. We'll get in touch about setting up your account.